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Fraudulent Text Scams

Scammers pretending to be Alpine Bank are sending fraudulent text messages. Do not click any links in these messages and never share your password.

Financial institutions will never ask you for your password, passcodes, or other login information. If you receive a questionable text message or email claiming to be from Alpine Bank, please send a copy to [email protected]. If you suspect fraudulent activity on your account, Alpine Bank customer service and internet banking support representatives are available to take your call Monday through Friday, 7:30 a.m. to 6 p.m., and on Saturdays from 8:15 a.m. to 12:45 p.m., at 800-551-6098.

Who is being affected:

  • Customers and noncustomers are being affected.

What is being sent:

  • Text and email messages containing spoofed Alpine Bank login pages. The messages indicate the person’s account is locked or there is a pending transaction.
  • The messages vary in sender, weblink and content:

What should you do:

  • DO NOT enter your username, password, or passcodes into links from text/email messages.
  • If you did enter your username, password, passcode, contact Alpine Bank immediately.
    Monday through Friday, 7:30 a.m. to 6 p.m., and on Saturdays from 8:15 a.m. to 12:45 p.m., at 800-551-6098. Or come into a branch.
  • Please send a screenshot of the message to [email protected].
  • Report the message as spam using your messaging app.

What is Alpine Bank doing:

  • Taking down the spoofed websites.
  • Working with customers who input their credentials to minimize any losses.
  • Working with different services to stop the spam messages.

Always Remember:

  • Be cautious of unsolicited messages, especially if they ask you to act with urgency.
  • Do not click links in messages.
  • When in doubt, contact the bank on a known number.

About This Author


Ross Bentzler

Ross Bentzler is Executive VP and Information Security Officer for Alpine Bank. Ross has worked in the information technology field for two decades, focusing on information security for 13 years.

More about Ross Bentzler

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