Fraudulent Text Scams

Scammers pretending to be Alpine Bank are sending fraudulent text messages. Do not click any links in these messages and never share your password.

Alpine Bank will never ask you for your password or login information. If you receive a questionable text message or email claiming to be from Alpine Bank, please send a copy to [email protected]. If you suspect fraudulent activity on your account, Alpine Bank customer service and internet banking support representatives are available to take your call Monday through Friday, 7:30 a.m. to 6 p.m., and on Saturdays from 8:15 a.m. to 12:45 p.m., at 800-551-6098.

Who is being affected:

• Customers and noncustomers are being affected.

What is being sent:

• Fraudsters are targeting unsuspecting victims by sending texts or emails requesting confirmation of a fictitious transaction.
• The messages often result in the scammer calling the victim, impersonating an institutions fraud center. They’re often asked to verify their login name and password or urged to transfer money to a different account.
• The messages vary in sender, weblink and content.

What you may have seen:

• Like the scammers sending Alpine Bank texts, you may have received the text toll scam, a common phishing scam circulating the U.S.
• Legitimate tolling agencies do not send text messages

  

What should you do:

• DO NOT enter your username, password, or passcodes into links from text/email messages.
• DO NO respond to a text message with your username or password
• If you did enter your username, password, passcode, contact Alpine Bank immediately.
  Monday through Friday, 7:30 a.m. to 6 p.m., and on Saturdays from 8:15 a.m. to 12:45 p.m., at 800-551-6098. Or come into a branch.
• Please send a screenshot of the message to [email protected].
• Report the message as spam using your messaging app.
• Enable Card Transaction Alerts in Alpine Bank Mobile.

What is Alpine Bank doing:

• Working with customers who input their credentials to minimize any losses.
• Working with different services to stop the spam messages.

Always Remember:

• Be cautious of unsolicited messages, especially if they ask you to act with urgency.
• Do not click links in messages.
• When in doubt, contact the bank on a known number.

• April 10, 2025
• Digital
• Ross Bentzler

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