For many people, their computers are their lifeline — whether for work or simply existing in a digitally wired world. So, when something goes wrong, many are inclined to seek immediate help. Scammers know this and actively prey on technological insecurities, posing as potential soulmates or tech support professionals.
Tech support scammers use several tactics to target victims. Your best defense is to recognize these scams and turn them away.
You may receive an unexpected phone call from someone claiming to be from tech support, offering to fix your computer. They ask for remote access to run tests, “find” a problem, and then coax you into paying for a solution.
Legitimate tech support companies do not call, text, or email people. If you get such a call, hang up immediately.
It’s alarming to see a stark pop-up warning appear on your screen, often claiming a security issue and including a phone number for help.
Legitimate security warnings will never ask you to call a phone number. Avoid clicking on pop-ups or calling the provided numbers.
Scammers often place ads at the top of Google search pages to appear as reputable tech support services.
If searching for tech support, research name-brand companies and go directly to their websites for contact information.
If your computer has problems, start by updating your computer’s security software. It will scan, identify the problem, and suggest solutions. Only contact your operating system provider’s online support.
If you suspect a tech support scam, report it to the Federal Trade Commission at reportfraud.ftc.gov.
Alpine Bank offers professional security for our online features. Click here to learn more about our fraud prevention and reporting services.
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