Don’t be fooled by scammers impersonating companies
Scammers impersonating companies, including banks, are sending phishing (fraudulent) text messages. DO NOT click any links in these text messages or send a reply.
What is being sent:
- These text messages can contain spoofed login pages, messages indicate the person’s account is locked or there is a pending transaction.
- However, the messages vary by sender, and can include other deceptive weblinks or content meant to deceive the user into revealing sensitive information.
What should you do:
- Do not enter your username or password into links from text messages.
- Report the message as spam using your messaging app.
If messages are impersonating Alpine Bank:
- If you did enter your username and password, contact Alpine Bank immediately
Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:45 a.m. to 12:15 p.m., at 800-551-6098. Or come into a branch location.
- Please send a screenshot of the message to [email protected].
- We are doing our best to get spoofed websites removed.
- We are working with customers who input their credentials to minimize any losses.
- We are working with different services to stop the spam messages.
- Be cautious of unsolicited messages asking you to act, especially if the content creates a sense of urgency.
- Do not click links in messages.
- When in doubt, contact Alpine Bank on a known number.
- Financial institutions will never ask you for your password or login information.
- If you receive a questionable text message or email claiming to be from Alpine Bank, please send a copy to [email protected].
- If you suspect fraudulent activity on your account, Alpine Bank customer service and internet banking support representatives are available to take your call Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:45 a.m. to 12:15 p.m., at 800-551-6098.
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