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Beware of phishing text messages

by | Dec 20, 2023 | Bank News

Don’t be fooled by scammers impersonating companies

Scammers impersonating companies, including banks, are sending phishing (fraudulent) text messages. DO NOT click any links in these text messages or send a reply.

 

What is being sent:

  • These text messages can contain spoofed login pages, messages indicate the person’s account is locked or there is a pending transaction.
  • However, the messages vary by sender, and can include other deceptive weblinks or content meant to deceive the user into revealing sensitive information.

 

What should you do:

  • Do not enter your username or password into links from text messages.
  • Report the message as spam using your messaging app.

 

If messages are impersonating Alpine Bank:

  • If you did enter your username and password, contact Alpine Bank immediately
    Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:45 a.m. to 12:15 p.m., at 800-551-6098. Or come into a branch location.
  • Please send a screenshot of the message to [email protected].
  • We are doing our best to get spoofed websites removed.
  • We are working with customers who input their credentials to minimize any losses.
  • We are working with different services to stop the spam messages.

 

Always remember:

  • Be cautious of unsolicited messages asking you to act, especially if the content creates a sense of urgency.
  • Do not click links in messages.
  • When in doubt, contact Alpine Bank on a known number.
  • Financial institutions will never ask you for your password or login information.
  • If you receive a questionable text message or email claiming to be from Alpine Bank, please send a copy to [email protected].
  • If you suspect fraudulent activity on your account, Alpine Bank customer service and internet banking support representatives are available to take your call Monday through Friday, 7:30 a.m. to 6:00 p.m., and on Saturdays from 8:45 a.m. to 12:15 p.m., at 800-551-6098.
Ross Bentzler

Ross Bentzler

Ross Bentzler was the long-time Executive VP and Information Security Officer for Alpine Bank. Ross has worked in the information technology field for two decades, focusing on information security for most of that time.